Urgent help & essential numbers
Know which number to call, and when to use a non-emergency service.
For an immediate or life-threatening emergency, call 000. Ask for Police, Fire or Ambulance, give your exact location and follow the call-taker’s instructions. Do not delay an emergency call to browse this directory.
Emergency response
Triple Zero (000)
000 — Police, Fire, AmbulancePrimary emergency number for Police, Fire or Ambulance; calls are free.
Important: Use for emergencies only. A mobile cannot reach the Emergency Call Service where there is no coverage from any mobile network.
NSW State Emergency Service (NSW SES)
132 500Emergency assistance for flood, storm or tsunami, including storm/wind/fallen-tree damage. Requests are prioritised.
Important: If anyone is trapped or injured, call 000. The online contact form is not monitored for storm/flood emergencies; call 132 500.
Police assistance and health advice
These are not substitutes for emergency response. If someone is seriously ill or injured, or a crime is happening now, call 000.
Police Assistance Line
131 444Non-urgent police assistance, minor-crime reporting and general enquiries.
Important: For emergencies or a crime in progress, call 000 instead.
Poisons Information Centre
13 11 26Expert phone advice for suspected exposure to poisons, including medicines, chemicals, cleaning products, bites and stings.
Hours: 24/7
Important: Call promptly; do not wait for symptoms. If someone has stopped breathing or collapsed, call 000 for an ambulance.
healthdirect helpline
1800 022 222Health advice from a registered nurse for any health concern.
Hours: 24/7
Important: For urgent medical help, call 000.
If a voice call is not accessible
Accessible emergency calls and relay options explains 106 and links to the National Relay Service. 106 is for TTY/TDD emergency calls, not ordinary SMS.
Crisis support
For emotional distress, mental-health support or family/sexual violence support, see crisis and personal safety. If someone’s life is in immediate danger, call 000.